• Terms for Website & Mobile Application Development



• Exclusive Appointment: Upon acceptance of this agreement, the Client appoints Insight Infosystem as the exclusive Design and Development Consultant for the project.


• Account Transfer Restriction: The Client shall not authorize or permit end users to transfer project-related accounts to any third-party service provider during the project tenure.


• Content Responsibility: Insight Infosystem shall not be held responsible for any complaints arising from the project content. All deliverables are based strictly on content approved and provided by the Client prior to deployment.


• Compliance: Insight Infosystem does not undertake projects involving illegal activities or content that violates applicable Indian laws, regulations, or public policies.


• Source Code Ownership: Source code and underlying technology are not included in the quoted cost. If required, an additional 70% -200% of the project value shall be payable depend on nature of projects. In such cases, post-delivery technical support will not be provided.


• Maintenance & Support: The Client is entitled to 365 days of complimentary technical support from the date of deployment, available Monday to Saturday, 9:00 AM to 6:00 PM. Queries outside these hours may be raised via WhatsApp or email.


• Scope Adherence: Services will be delivered strictly as per the approved quotation and documented requirements. Any additional work shall be subject to separate charges.


• Renewal Responsibility: The Client must ensure timely payment of renewal charges at least 30 days prior to expiry(for Annual Plan) and for Monthly 5 Days before. Insight Infosystem shall not be liable for any losses arising from non-renewal.


• Change Requests: Any additional features, UI/UX changes, or requirement modifications shall be treated as add-ons and billed separately.


• Cancellation & Refund Policy: Once the project is scheduled and development has commenced, cancellation requests and refunds shall not be entertained.


• Revisions: If deliverables do not meet agreed specifications, Insight Infosystem will provide revisions on a priority basis; however, no refunds shall be applicable.


• Content Verification: The Client is responsible for reviewing and approving all content prior to project deployment. Insight Infosystem shall not be liable for any third-party claims or objections.


• Data Security: Insight Infosystem shall ensure data security only for systems hosted and managed under its direct control.


• Security Disclaimer: While best efforts are made to deliver a bug-free application, complete protection against cyber threats is not guaranteed. Advanced security measures such as penetration testing, SSL, and third-party tools are recommended separately.


• Agreement Term: This agreement becomes effective upon receipt of the initial payment. Project timelines shall be calculated from this date and shall remain in effect until completion or termination as per agreed terms, without any refund provisions.


• Project Delays: Insight Infosystem shall not be responsible for delays caused by the Client’s failure to provide required inputs within 10 working days. In such cases, the project may be rescheduled with a revised timeline and an additional charge of 20% of the current quotation.


• Bug Fixing Period: Bug fixes will be addressed within 15 days of project delivery. Any issues reported thereafter will be treated as chargeable services.


• Communication: All project updates, reports, and documentation shall be shared via the Client’s registered email address.


• Single Point of Contact: The Client shall appoint a single authorized representative to coordinate throughout the project lifecycle.


• Testing Window: The Client must complete testing and report issues within 15 days of final delivery. Requests beyond this period may not be entertained.


• Issue Reporting & Backup: Issues must be reported within 5 days. Backup retention is limited to 6 days for projects hosted on Insight Infosystem servers. No liability shall arise thereafter.


• Documentation Requirement: The Client must provide complete documentation, structured nomenclature, and approved mockups. Any deviations may impact timelines and costs.


• Client Responsiveness: The Client must respond to communication requests within 5 working days. Failure to do so may result in the project being placed on hold and resumed based on resource availability.


• Final Payment: The final invoice must be cleared within 15 days. Non-payment may lead to service suspension and revised terms upon reactivation.


• Acceptance of Terms: All the above terms and conditions are mutually binding upon both parties.

Terms for Digital Marketing

• Confidentiality: Both parties agree to maintain strict confidentiality of all business, technical, and financial information shared during the course of the project and shall not disclose such information to any third party without prior written consent.


• Intellectual Property Rights: All marketing creatives, content, and strategies developed by Insight Infosystem shall remain its intellectual property until full payment is received. Upon full payment, rights to approved deliverables shall be transferred to the Client unless otherwise agreed.


• Third-Party Tools & Costs: Any third-party tools, software subscriptions, advertising budgets (e.g., Google Ads, social media ads), or platform fees shall be borne directly by the Client unless explicitly included in the quotation.


• Ad Account Ownership: All advertising accounts (Google Ads, Facebook Ads, etc.) shall remain under the ownership of the Client. Insight Infosystem will be granted necessary access for campaign management purposes only.


• Performance Dependency: Marketing performance is subject to multiple external factors including market competition, budget allocation, audience behavior, and platform algorithms. Insight Infosystem shall not be held liable for fluctuations in campaign performance.


• Approval Timeline: The Client is required to review and approve creatives, campaigns, or strategies within 3 working days. Delays in approval may impact delivery timelines and campaign performance.


• Force Majeure: Insight Infosystem shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, government restrictions, platform outages, or technical failures.


• Termination Clause: Either party may terminate the agreement with written notice. However, no refunds shall be applicable for services already rendered or campaigns already executed.


• Data Access & Credentials: The Client is responsible for providing accurate and timely access to required platforms, including login credentials and permissions. Any delay in providing access may affect project timelines.


• Service Suspension: Insight Infosystem reserves the right to suspend services in case of non-payment, breach of agreement, or misuse of services without prior liability.


• Limitation of Liability: Insight Infosystem’s total liability under this agreement shall not exceed the total fees paid by the Client for the respective service period.


• Amendments: Insight Infosystem reserves the right to update or modify these terms and conditions at any time. Continued use of services shall be considered acceptance of the revised terms.

Terms for SaaS Software

• Service Definition: The SaaS product is provided as a cloud-based software solution accessible via the internet on a subscription basis. No physical delivery or ownership transfer is included.


• Subscription Model: Services are offered on monthly/annual subscription plans. Access to the platform is granted only for the active subscription period.


• User Access & Accounts: The Client is responsible for maintaining confidentiality of login credentials. Any activity under the account shall be deemed authorized by the Client.


• License Grant: Insight Infosystem grants a limited, non-exclusive, non-transferable, and revocable license to use the SaaS platform during the subscription period.


• Payment Terms: Subscription fees must be paid in advance as per the selected plan. Non-payment or delayed payment may result in suspension or termination of services.


• No Refund Policy: All subscription fees are non-refundable once the service has been activated.


• Service Availability: Insight Infosystem will make reasonable efforts to ensure high availability of the platform; however, uninterrupted or error-free operation is not guaranteed.


• Maintenance & Downtime: Scheduled maintenance or unexpected technical issues may cause temporary service interruptions. Advance notice will be provided where feasible.


• Data Security: Reasonable security measures are implemented to protect Client data. However, Insight Infosystem shall not be liable for breaches beyond its control.


• Data Ownership: All data entered into the system remains the property of the Client. Insight Infosystem shall not claim ownership of Client data.


• Data Backup & Retention: Regular backups may be performed; however, Clients are advised to maintain their own backups. Data may be deleted after subscription expiry or termination.


• Usage Restrictions: The Client shall not misuse the platform for illegal activities, unauthorized access, reverse engineering, or any activity that may harm system integrity.


• Third-Party Integration: The SaaS platform may integrate with third-party services. Insight Infosystem is not responsible for performance, changes, or failures of such third-party services.


• Feature Updates: Insight Infosystem reserves the right to modify, upgrade, or discontinue features without prior notice to improve service quality.


• Support Services: Technical support will be provided during standard business hours via email or support system as defined in the subscription plan.


• Account Suspension & Termination: Insight Infosystem reserves the right to suspend or terminate accounts in case of policy violations, non-payment, or misuse of services.


• Limitation of Liability: Insight Infosystem shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the SaaS platform.


• Confidentiality: Both parties agree to keep confidential any proprietary or sensitive information exchanged during the use of services.


• Force Majeure: Insight Infosystem shall not be held responsible for delays or failure in performance due to events beyond reasonable control.


• Governing Law: This agreement shall be governed by and construed in accordance with the applicable laws of India.


• Acceptance of Terms: By using the SaaS product, the Client agrees to abide by all the terms and conditions stated herein.